Job description:
RDM is looking for a Customer Service Specialist to join the Customer Service Team based in the HQ in Milan.
The Customer Service Specialist is in charge of processing orders and insures the management of business relationships between customers and factories. He/She is the interface between customers and internal services (production, planning, quality) and external stakeholders (forwarding agents).
He/She partecipates in the development of the company’s brand image and provides a strong alliance with sales representatives to optimize customer services
Responsibilities:
- Communication (via phone and e-mail) with the customers – deadline enquiries, prices, deliveries, order status, certificates, technical information, claims, payment delays etc.;
- Proactive follow up of old stock and inventory tracking;
- Precise and effective booking of production proposals & orders based on the specific inquiries from the customers – work in several different ERP systems (Ciclocom, VAX, SAP, AS400); follow up of the orders of the respective customer portfolio;
- Coordinating of the deliveries and solving the delivery issues together with the logistic teams of the respective mills;
- Master Data management and maintenance;
- Analysing the ordering patterns of the respective portfolio of customers to gain the balanced order intake based on the Integrated Business Planning process, escalating to the IBP Team and Sales Team in case of deviations.
Requirements:
- Bachelor’s Degree
- Excellent knowledge of English and German (spoken and written);
- Minimum 1-2 years of experience in a similar position;
- Good knowledge of the office software (Word, Excel, Outlook);
- Experience with ERP system of any kind (SAP, AS400, VAX, Ciclocom etc.);
- Ability of effective priority setting and responsible decision making;
- Independence and high work culture;
- Customer orientation and good communication skills.
Location: Milan, Italy
Only those candidates selected for interviews will be contacted.