RDM Group is looking for a Sales Manager to join the Sales WLC Team based in Germany.
The Sales Manager is in charge of selling the RDM WLC product portfolio in the specific area of reference to the portfolio customers and/or to the new customers.
He/She contribute to define and implement the Sales Region business strategy in accordance with objectives of economic profitability and the general strategy determined by the DACH Sales Director.
The Sales Manager acts as interface between the customers, internal services and the mills, collaborating with Regional TCS in investigating new customers’ needs and managing claims and related corrective actions together with the mills operations.
Main responsibilities:
- Contribute to define the budget of the plants (tonnage and selling price); sell to assigned customers in order to achieve the budget (tons and spread);
- Identify the decision-makers and establish the relationships with the buyer or the manager at the customer. Analyse gaps and define corrective actions sales.
- Manage claims with mills support.
- Support on customers delivery helping the customer service specialists;
- Support the long-term Strategy of the Group, across the area and assigned customers.
- Understand the needs of customers, provide technical solutions based on internal services and enhance the range of products;
- Establish relationships with different business stakeholders (e.g. customer service, credit manager, logistics department, etc.);
- Analyse and agree customer credit policy, in coordination with Regional Sales Manager and Group Credit Manager
- Develop detailed knowledge of the market, customer needs and trends. Provide insight to management colleagues on emerging trends.
- Ensure the implementation of the Communication Strategy to support the delivery of the business goals.
- Analyse and suggest optimisations for the processing of customers.
- Support the claims management from customers by checking and diagnosing defects in our cartonboard, before dispatching evidence by our customers;
- Provide input to improve process and cartonboard quality, giving directions to mills;
- Visit customers in order to understand the claim analysis and handling, in direct close cooperation with the relevant Regional TCS Manager.
Main Qualifications:
- Degree in economics or equivalent training/education;
- Around 5 years of experience in a sales role with strong technical background and experiences. Paper industry knowledge is essential for this role;
- Excellent knowledge of English. Another European language is very welcome;
- Ability to develop new accounts, results driven & team worker
- Business acumen and ability to anticipate the clients’ need;
- Proactive approach, problem solving, flexibility & negotiation skills and ability to think and act strategically;
Location: Germany full remote with availability to travel